Support that helps your facility win.
A dedicated Customer Success team by email, text, or phone. Real people who know your facility and act on your feedback. Bondy AI resolves 9 in 10 questions on the spot, 24/7.
Trusted by 400+ facilities. $250M+ processed annually
Reach us your way
Human support first. AI for speed.
A dedicated team handles onboarding, tough calls, and day-to-day operations. Bondy AI covers the quick questions around the clock.
Frequently asked questions
How do I reach Bond support?+
By email, text, or phone, with same-day response on business days. For instant answers, Bondy AI is built into the product 24/7. No ticket queues.
What does a Customer Success Manager do?+
They own the relationship, not a single ticket. Onboarding, staff training, workflow setup, and regular check-ins on how your business is doing on Bond. A partner, not a help desk.
Do you act on customer feedback?+
Yes. Feature requests go straight to our product team and shape the roadmap. When something you asked for ships, we tell you.
What is Bondy AI?+
An in-product assistant for quick questions about Bond features, help articles, and facility policies. Most how-to questions are resolved without a ticket, 24/7, and Bondy hands off to your Customer Success team when a person is the right answer.
When should staff use Bondy vs a person?+
Use Bondy for fast how-tos: refunds, registration setup, reporting exports. Reach your team for onboarding, workflow design, and anything that needs judgment.
What languages does support cover?+
Customer Success works in English. Bondy AI responds in English, French, and Spanish based on how the user writes.
One platform. Everything connected.
Bond works best when scheduling, registration, payments, and reporting run together. These products plug directly into this workflow.
Ready to see it in action?
Get a demo and see your programs, calendar, and payments running in one system.
